| Question: |
How
long does it take to get my domain registered/transferred
with
ISK? |
Answer
It
depends on whether it is a new domain registration
or a domain transfer and with which registrar
the domain is registered .
New domain names are registered within 24 hours.
Domain transfers take from 2 to 4 days depending
on the response time from the administrative and
technical contacts of the host.
| Question: |
Will
I be able to access my domain name with or
without the WWW? |
Answer
Yes,
you will be able to access the domain name with
or without the WWW at the beginning. For example,
you could access the domain name "mydomain.com"
by going to "www.mydomain.com" as well as "mydomain.com".
| Question:
|
Will
I have unlimited access to update my pages
? |
Answer
You
have unlimited access via FTP ( File Transfer
Protocol), using your private ID and password,
24-hours 7 days a week. As such, you can update
and maintain your web pages on your own computer
and upload files to your web site at your leisure.
| Question:
|
Do
you offer technical support to customers ?
|
Answer
Yes.
We encourage our customers to send email to the
below e-mail addresses with questions or concerns
about their web site. We are relatively quick
to respond to support email. info@globaltradetechnologies.com.
| Question:
|
How
many POP Email boxes do you provide? |
Answer
Our
standard hosting package comes with unlimited
POP3 E-Mail accounts, in addition to E-Mail forwarding
and unlimited aliases . You have the option to
retrieve e-mail directly from POP3 mailboxes on
the mail server using an e-mail program such as
Eudora, Netscape, Outlook etc.
| Question:
|
What
do you mean by Disk Space? |
Answer
Disk
space refers to the amount of server disk storage
your account is allocated. This space is used
to store your html files, graphics, audio clips,
log files and all other files that make up your
Web site.
| Question:
|
How
can a Website help my business? |
Answer
You would be able to reach customers that you
weren't able to before. Instead of being within
the reach of only those who walk by your store
on the main street or see your ad in the yellow
pages, with an Internet Site you can reach people
in the next country or across the world 24 hours
7 days a week.
| Question:
|
Why
is my "contact email address" important? |
Answer
It
is the contact address for your domain registrar's
record of your domain and any communication from
your registrar regarding your domain will come
to this email address. It is important that your
registrar be able to reach you regarding your
domain; not keeping your email address current
with your registrar may cause delays in changes
you might wish to make to your domain name record.
| Question: |
Do
you have an account management interface for
configuring e-mails, viewing stats, etc. ?
|
Answer
Yes,
you can manage your accounts using the web based
management console .
| Question: |
How
to - and - where to pay by cheque / money
order. |
Answer
If
you are paying by cheque please make it payable
to
Internet
Solutions Kenya . and send to
Internet Solutions Kenya.
P.O. Box 11644 00100,
Nairobi - Kenya
| Question:
|
How
do I send e-mail? |
Answer
Mail
is sent using an SMTP mail server. You can send
e-mail with an SMTP server even if you don't have
a POP account (to receive mails). You can check
your e-mail with a POP account whether or not
you have an SMTP server. They are completely separate.
ISK is not involved in the sending of e-mail.
Your Out going SMTP server is provided by your
Internet Server Provider (ISP).
| Question:
|
How
do I update my web pages? |
Answer
You
can create and maintain your web pages, images,
and scripts locally and upload them to the web
server at your leisure via FTP. You can overwrite
existing files or transfer a new file
|
